Frequently Asked Questions

Technical Issues

Where do I log in to complete the program?

Logging into the course is easy. Simply click on the “Login” button at the top right hand side of this page.

I forgot my password, what can I do?

Resetting your password is an easy process. Click Here and enter your email address. You can reset your password in no time!

When do I get my certificate?

Your certificate of completion is sent directly to the DMV, once you have completed the course. You may also download an official copy of your certificate of completion at the end of this course. We also offer non-official certificate of completion for no extra charge.

Why was I disqualified?

You may have been disqualified for not correctly answering the personal security questions. Please Contact Us for help getting back in the course.

General Information

How often can I take this course?

You can take our course as often as you want to refresh your knowledge. For DMV or court credit however, you may only take this course once every 18 months. The 18 month period is calculated from the traffic citation/violation date, not traffic school class attendance date.

How do I know if I am eligible to attend this course?

It depends on the court or department that is requiring you to take the program. In most cases, the court will send you documentation stating that you can enroll in the program. To be eligible to attend the OLTS online traffic school course:

  • Your violation must be a one (1) point violation. If you were cited for a more serious two (2) point violation like DUI, reckless driving, speeding over 100 mph, speed contest, hit-and-run, etc., you are NOT eligible to take this course unless ordered or allowed to do so by the Court.
  • You must not have attended traffic school on another citation issued within the last 18 months of your current citation (unless ordered or allowed to do so by the Court). The 18 month period is calculated from the citation/violation date, not class attendance date.
  • If, in addition to your moving violation, you were cited for any mechanical, registration, driver’s license or insurance violations, you must submit proof of correction before you are eligible to take this course.
  • You must NOT be a juvenile.

Can I take the course voluntarily or do I need a ticket to attend?

Anyone can take our course as a volunteer to improve or brush up on traffic safety material and laws. If you have any questions, please contact our office at 855-374-6211.

What if my deadline for completion of the traffic school course has passed?

Contact your court directly for instructions regarding extension of your due date. The On-Line Traffic School, Inc. cannot extend your due date.

Is the court fee the same as the traffic school fees?

A fee paid to the court is separate from fees paid for actual traffic school. Although many courts call the fee paid in addition to the bail amount a “traffic school” fee, it is actually only an administrative fee. The On-Line Traffic School, Inc. is privately owned and operated and does charge a fee… as do all traffic schools.

What is a confidential conviction?

In the state of California traffic violations are no longer dismissed from the driving record. Instead, they become a confidential conviction which will mask the violation from your public record. You will not receive a point on your driving record when the violation is masked.

Course Information

How do I register for this course?

First be sure you are eligible to take this course. Registration for this course is quite simple. Just complete all the appropriate fields and you can get started right away. It just takes minutes and you are able to start right away.

Must I complete this course in one sitting?

The On-Line Traffic School, Inc. is designed for the person who does not have a lot of time. You can complete one segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting… it is up to you.

How quickly can I finish this course?

The great thing about this course is that you work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds and this program will allow you to proceed at your own pace with no time maximum for the program. The average completion time varies on your reading ability, but should never take more than an actual sit down class.

Can I use someone else’s computer or Internet service?

That is what makes this course so easy and great! You can take this from home, work, a friend or family’s house, or your local library. Whatever computer you use, you simply need internet access. You can also start on your own computer and then finish on another.

How many questions are on the final?

There are 25 questions on the final exam. A passing score is 70% correct or better. You have two (2) attempts to obtain a passing score. If you do not successfully pass the final, you have the opportunity to pay $15.00 and retake the course or sign up with another school.

I just got knocked off line in the middle of a section. What do I do now?

Many Internet users are knocked off line frequently. Remember, as you complete each section of the course, your progress is saved. Completion of chapter (1), for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point, will only bring you back to the start of the next chapter, it will not delete chapter (1). Our website is unable to control your Internet connection and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.

Does the course cost anything?

Our California online traffic school course is affordable for every driver. Our everyday low price includes the entire DMV licensed online traffic school course and your completion certificate.

  • All elements of your traffic school course, including chapters of reading, multiple-choice quizzes, final exam, and your completion receipt.
  • Immediate access to the site and FREE Live Customer Support – 24 hours a day, 7 days a week via live chat.

Regular classroom traffic school courses charge similar fees, but don’t offer the convenience of an online traffic school course that fits any schedule, or the peace of mind that Live Customer Support provides.

The courts will generally require a traffic school administrative fee, separate from the traffic ticket bail, to be allowed to take our California online traffic school course. This fee does not cover online traffic school course in any way. Online traffic schools are a privately-operated industry and you will be required to pay a traffic school course fee whether you sit in a classroom or select our California online traffic school course.

The tuition you pay guarantees that you will receive the finest educational materials, the best customer service and the most dependable and hassle-free online traffic school program in California.

Will my username and password to the course expire after a certain time?

No. You will always have access to the course as long as you have not completed the program or have cancelled. Our course does keep track of your progress, and If something goes wrong, simply log off, log back in and continue where you left off.

How do I receive course credit?

Once the course is completed, notification is sent directly to the DMV.

I have already enrolled. How do I get back into the program?

If you have already enrolled, you have a username and password. You may re-enter this information on the login page as necessary to access and complete the program. If you have forgotten or lost your username or password, please Click Here.

How can I pay for the course?

You can pay for the course either by credit card or debit card. The site is encrypted to make your on-line purchase safe.

How long does it take to get the certificate?

Your completion will be sent directly to the California Department of Motor Vehicles (DMV) on your behalf within 72 hours of graduating the program, free of charge. You may also download a certified version of your certificate for a small fee.

Certificate Information

What’s going to happen to my completion certificate?

We will automatically process and send your completion to the DMV within 72 hours (M-F). The DMV will then notify your court.

How do you notify the DMV of my completion?

We submit your certificate electronically to the DMV within 72 hours of your graduation (M-F).

Why is notice of my completion sent to the DMV and not the court?

As of January 1st, 2013, all traffic school completions are handled by the DMV. All schools are required to send notification to the DMV within 72 hours. The DMV then takes care of notifying your court.

I ordered a Proof of Completion. What is it good for?

The Proof of Completion is for your personal records. It is a great idea to have this document for future reference or to submit to your insurance provider for a possible rate reduction. Proof of Completion is not for the Court or for DMV purposes.

Do I have to turn in a completion certificate to the court?

No. We will notify the DMV on your behalf and they will notify the court of your completion.

Will I be notified when the court receives my completion?

The court will send you notification via email when your case has been closed.

California DHSMV Approved

Ask Us

Frequently Asked Questions

How do I know if I am eligible to attend this course?

It depends on the court or department that is requiring you to take the program. In most cases, the court will send you documentation stating that you can enroll in the program.

How often can I take this course?

You can take our course as often as you want to refresh your knowledge. For DMV or court credit however, you may only take this course once every 18 months. The 18 month period is calculated from the traffic citation/violation date, not traffic school class attendance date.

How do I register for this course?

First be sure you are eligible to take this course. Registration for this course is quite simple. Just complete all the appropriate fields and you can get started right away. You may also call us at 855-374-6211. Either way, it just takes minutes and you are able to start right away.

How quickly can I finish this course?

The great thing about this course is that you work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds and this program will allow you to proceed at your own pace with no time maximum for the program. The average completion time varies on your reading ability, but should never take more than an actual sit down class.

Must I complete this course in one sitting?

The On-Line Traffic School, Inc. is designed for the person who does not have a lot of time. You can complete one segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting... it is up to you.

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